vcare portal

FAQ 7

• Are Ava video products ONVIF compliant?
• How do I upgrade Ava appliances?
• Why do I get an "authentication failure" when adding an Avigilon camera?
• Chrome on MacOS Catalina (10.15.x) not allowing access to Vcore
• How to take a packet capture (pcap)

See all 7 articles

FAQs 3

• How do I contact Ava support
• What is the RMA process?
• How to report spurious / missed analytics detections

FAQ 0

FAQ 5

• Where can I find the appliance Serial Number?
• A1000 server won't boot; power light is flashing
• How can I find out which disk is in which slot?
• What network connection speeds are supported?
• Why do we not include a keyboard with the server for setup?

Installation 5

• Bulk Windows Agent Deployment: Getting Started
• How do I get the MSI installer to enroll the agent automatically?
• Deploying Reveal Agents using SCCM
• How do I create an Intune Application with a built in enrollment bundle?
• Deploying Reveal Agents using Group Policy (GPO)

FAQs 8

• MSI ProductCodes for the Reveal Agent
• What happens if I clone an enrolled virtual machine?
• How do I perform a forced agent re-enroll?
• How do I supress the Outlook add-on installer dialog?
• Which browsers are currently supported with extensions?

See all 8 articles

Troubleshooting 11

• How do I gather logs from the Reveal Agent?
• Outlook Plugin - "The operation failed"
• High CPU usage on the Reveal Agent?
• Chrome Extension: continues to show as enabled
• Incognito or private browsing modes no longer available after Agent install

See all 11 articles

FAQs 15

• How do I delete un-enrolled agents?
• Can I bulk resolve alarms?
• What are the source IP addresses of the Ava Reveal cloud?
• How do I generate enrollment bundles or codes with an expiry longer than one month?
• What permissions are required for vCenter service accounts?

See all 15 articles

Troubleshooting 4

• Why can't I export my policy group?
• Why do some web UI icons show up incorrectly?
• After replacing the edge node with a new OVA, why cannot agents connect?
• Agent deployment and communication with proxy and redirect services