To contact vcare support you need to first register for a login on our secure vcare support portal on the Vaion website at and then create a case.  

When raising a case please include the following information

  1. End user name and contact details

  2. Customer perceived severity level (business impact)

  3. Description of the issue

  4. Vaion products and software versions

  5. Details of troubleshooting taken so far

  6. Details and versions of any 3rd party products involved

  7. A current Vaion snapshot log bundle taken when the problem is occurring

You will receive confirmation that the case has been created by email and one of our Vaion vcare engineers will respond to help you.