The logs from the Reveal Agent are gathered by generating a debug bundle.  This can then be sent to our support team to analyze.  Below are the steps to gather the bundle for their respective operating systems.

NOTE: For more verbose logging, you can add a -v to the end of the command (for any OS). 

Windows

For a comprehensive set of logs, please use the agent "debug bundle" functionality which will generate a zipped log file bundle.

Method

Open an administrator cmd.exe prompt:

 


Then type

"C:\Program Files\Jazz Networks\Agent\agent.exe" debug bundle

Depending on agent version, it may take a few minutes for the bundle collection to complete.

The bundle will be placed in your current working directory.

Notes

  • This command requires the elevated command prompt to work correctly, please contact your system administrator if do not have administrative permissions on your machine.

Mac OS

To get comprehensive logs for troubleshooting of the Mac Reveal Agent, we can use the debug bundle command.  (Requires elevated permissions)

sudo /Applications/Jazz\ Networks.app/Contents/Resources/agent debug bundle

The compressed log output will be written to your current working directory.

Linux

To get comprehensive logs for troubleshooting of the Linux Reveal Agent, we can use the debug bundle command. (Requires elevated permissions)

sudo jazz-agent debug bundle

This will be placed in your current working directory.