FAQ

Are Ava video products ONVIF compliant?
Ava is a member of the ONVIF forum (https://www.onvif.org/about/member-list/) . Our products are designed to be ONVIF compliant and are scheduled to go thro...
Mon, 14 Sep, 2020 at 11:59 AM
How do I upgrade Ava appliances?
The upgrade process is documented at https://docs.vaion.com/HowTo/vcore-manageservers7.htm Open a new tab to Servers: Click on Server group (se...
Mon, 14 Sep, 2020 at 12:01 PM
Why do I get an "authentication failure" when adding an Avigilon camera?
When adding a camera to the VMS it is possible to select a list of more than one set of credentials. In this case the vcore VMS will try and communicate wit...
Wed, 30 Oct, 2019 at 4:40 PM
Chrome on MacOS Catalina (10.15.x) not allowing access to Vcore
Issue: Using the self-signed built in certificate that comes with Vcore, you may experience the following on MacOS Catalina with Chrome: It...
Wed, 6 Nov, 2019 at 7:06 PM
How to take a packet capture (pcap)
First, you will need to open something to ssh to the server with e.g command prompt, terminal or PowerShell.  Once there, you will need to ssh into your...
Fri, 13 Dec, 2019 at 11:55 AM
What happens if a customer stops paying the vcore subscription or doesn't renew?
Since vcore is a subscription which provides entitlement to use the vcore software, if there is no valid license, then all rights of use and hence any funct...
Mon, 4 May, 2020 at 1:18 PM
Remote Cloud Access stopped working and has Unknown status
Remote Cloud was previously working, but now does not, and state is showing as Unknown in Remote Access Vcloud module: There was a change to the...
Fri, 31 Jul, 2020 at 8:44 PM