FAQs

How do I contact Ava support
To contact Ava support you need to first register for a login on our secure support portal at support.ava.uk and then create a case.   When raising a ca...
Tue, 25 Aug, 2020 at 10:52 AM
What is the RMA process?
If you suspect that you might have a hardware issue with one of our camera or appliance products please use the following process.. Go to the Ava suppo...
Tue, 25 Aug, 2020 at 10:54 AM
How to report spurious / missed analytics detections
If your Vaion vcore deployment's analytics are detecting objects such as people or vehicles that are not present ("Spurious detections") or f...
Tue, 25 Aug, 2020 at 10:53 AM