FAQs

How do I delete un-enrolled agents?
Currently it is not possible to delete un-enrolled agents from the Reveal platform. This is to ensure that users who subsequently leave an organisation can ...
Fri, 14 Aug, 2020 at 5:15 PM
Can I bulk resolve alarms?
In some cases, it is possible for a large number of alarms to be generated in a short space of time. Normally this happens during the early stages of instal...
Fri, 14 Aug, 2020 at 5:19 PM
What are the source IP addresses of the Ava Reveal cloud?
In some cases it is necessary for the Ava Reveal infrastructure to make outbound connections to other devices, i.e. LDAP/directory services or Google/Micros...
Thu, 10 Sep, 2020 at 1:05 PM
How do I generate enrollment bundles or codes with an expiry longer than one month?
Enrollment codes (On-Premises Platform 8.0 or later, and Reveal Cloud only) With the new enrollment UI and code mechanism introduced in 8.0 and recent Reve...
Fri, 14 Aug, 2020 at 5:25 PM
What permissions are required for vCenter service accounts?
vCenter permissions can be applied with high granularity, with each user being assigned a specific role with a wide range of permissions at each layer/objec...
Fri, 14 Aug, 2020 at 5:29 PM
Deploying a Reveal edge node to AWS
In order to deploy a Reveal edge node to AWS First, generate an image from the Reveal web UI, under Admin ->Edge Nodes. Set the image format to ‘VMDK’...
Fri, 14 Aug, 2020 at 5:37 PM
How do the FeaturePolicyTemplateOOB and FeaturePolicyOOB feature flags work?
There are currently two feature flags that can affect the behaviour of the Reveal platform for both "Out of Box" and User designed policy groups. ...
Fri, 14 Aug, 2020 at 5:39 PM
How do I request a password reset on the Reveal Cloud?
During most trials, your Ava Sales representative will have the capability of resetting a lost password for a tenant. Passwords or passphrases can be re...
Fri, 14 Aug, 2020 at 5:41 PM
What is the difference between a "Server" and a "Personal Device"?
The Reveal Platform is designed to monitor both individual user machines and centralized servers for threats. Currently there is a distinction made in the o...
Fri, 14 Aug, 2020 at 5:42 PM
Why are there users with no name or information on the world map and user list?
In order for users to have names and information within the Reveal Web UI, they need to be added via LDAP or manually created via the API.  If a user, who h...
Fri, 14 Aug, 2020 at 5:44 PM