Troubleshooting

Why can't I export my policy group?
In some cases, it may appear that a policy group cannot be exported, and the small selection icon to the right of the EDIT button may be missing. i.e: Th...
Fri, 14 Aug, 2020 at 5:10 PM
Why do some web UI icons show up incorrectly?
There have been several reports to Ava Security of problems with icons displayed by our Reveal web UI, for example icons that are expected to be white will ...
Fri, 14 Aug, 2020 at 5:11 PM
After replacing the edge node with a new OVA, why cannot agents connect?
In the event you need to replace the Edge node, possibly due to an upgrade, and you use the same IP address for the new OVA as was previously used for the o...
Fri, 14 Aug, 2020 at 5:12 PM
Agent deployment and communication with proxy and redirect services
Every Reveal Agent needs to be able to directly connect to its associated edge node as specified in the bundle configuration file. For on-premises customers...
Wed, 2 Sep, 2020 at 4:23 PM